There’s been a rapid increase in companies using mobile technology for sales and other business functions. Tablets around the office improve a firm’s tech-savvy and efficiency, and will become increasingly so as the devices become a part of workers’ everyday lives.
Certainly, desktop computers and laptops still have their place in the office, but your sales force can tap into new levels of efficiency and meet customer demands if they’re equipped with mobile technology.
Here are 3 ways tablets and other mobile devices can help you to achieve your business goals and transform your business.
As mobile technologies become ubiquitous, you should embrace the opportunities and equip your sales team with powerful new solutions. Mobile technology can improve your sales representatives’ effectiveness, allow them to locate nearby opportunities, and achieve higher levels of flexibilities.
The explosion of tablet devices means you can equip your entire sales team with user friendly and relatively affordable sales tools. A sales rep that’s equipped to manage and close deals on the road will have a positive effect on your bottom line. And while you might be wary of the initial investment, your company stands to enjoy many benefits, including decreased sales cycles, larger deals, and improved sales activity. You can also expect improved employee satisfaction, improved customer experience, traceability, and transparency.
It’s easy to understand why tablet technology could put your company far ahead of the competition – if they’re resistant to change. Mobile technology has changed your customers’ way of life. They want immediate answers, and once they’ve made up their minds to purchase, any friction in the process can put them off. Your sales staff will be poised to meet their demands if they’re equipped with tablets loaded with all the right tools. They should be able to view your inventory and pricing in real time, provide product demos, show videos, and respond to questions on the spot.
Better Customer Service
Mobile apps have revolutionized the way customers contact a company to ask questions about their products and services. Tablet and smartphone solutions will improve customer service by reducing your overhead costs through simplified communication channels, increasing the lifetime value of every customer, and boosting sales.
There are many simple measures you can implement today to reduce the time your staff spends fielding customer queries. For instance, an in-depth FAQ, product demos, and how-to videos communicate transparency and can influence customers to purchase your products. This information should be clearly visible on your website, viewable on mobile devices, and easy to download using a service like http://youtubedownload.altervista.org for offline viewing.
Your sales staff might spend a lot of time on the field, but they’ll need to stay connected when they’re outside the office. Some employees clock hours of business travel every week and others might choose to work from home rather than report to the office daily. These workers need a viable solution to help them access data remotely, and tablets are a tremendous help in this regard. Mobile technology empowers your sales staff to share information, stay connected, and work together on collaborative projects.
Your company must update its technological capabilities in order to remain competitive. Using tablets and their accompanying mobile solutions, you’ll be prepared to reach the next level.